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Dear Palm, it's just not working out. [Mon, 19-Oct-2009 9:25 PM]
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[music |King Cannibal -- So... Embrace the Minimum]

Folks, I couldn't take it any more. Today I wiped my Palm Pre and bought an iPhone.

Believe it or not, this actually has nothing to do with my utterly nightmarish experience of trying to get my applications into Palm's app catalog, and everything to do with the fact that the phone is just a constant pain to use.

This should be obvious, because my complaint about Palm's developer relations is that they are setting up a closed ecosystem, and Apple is even worse than Palm in that regard. (And while Palm is also slow and unresponsive to respond to developers, Apple is, again, even worse.)

So why would I get an iPhone? Because it's an appliance that just fucking works.

I have a list of 30-ish reports of more-or-less irritating bugs that I encountered during my first week of using the phone that I back-channeled into Palm via several of their developers, but most of those bugs were tolerable. The deal-breaker bugs are as follows:

  1. I still can't reliably sync my phone to my Mac.

    Now, I have to say that since the last time I publically bitched about this, the developers of Missing Sync really stepped up: I've been exchanging emails with a couple of the Missing Sync developers for months now, doing tests and sending logs and trying out alpha versions, sometimes several times a week. So I really appreciate the effort they went to to try and diagnose the bugs that I was experiencing. But, the bottom line is, it still doesn't work. The only reliable way to sync the phone is to manually do "desktop overwrites device", which means I can't actually edit contacts or calendars on the phone, ever.

  2. Peformance is a joke.

    Seriously, it's comically bad. The speed of this phone is truly pathological. It's horrible across the board, but some of the most egregious examples:

    • If the Calendar app is not running, it takes 10-15 seconds to get from "I clicked on the Calendar icon" to "I can see today's events". And then, switching from the display of one day to the next takes 2+ seconds (and it doesn't buffer swipes, so you have to keep trying). It's embarassing when I'm talking to someone and they ask me about availability and I have to say, "I'll tell you in a little while, once my phone wakes up."

    • If a call comes in, the phone starts ringing, and I can answer and talk to the caller, but most of the time it takes another 10 seconds before the Phone application's UI comes up! So if it's from the front door and I have to press a button to buzz someone in, I have to either hope the app starts responding before the caller hangs up; or I have to slide out the physical keypad and pray that it buffers the keystroke. Trying to answer the door feels like a game of whack-a-mole.

    • If I want to take a photo (for example, of the license plate of a hit-and-run) getting from "I clicked on the Camera button" to "I have taken a photo" takes almost 20 seconds. If I want to get all the way to "I have reviewed the photo, and can tell that it came out ok", that takes more like 40 seconds.

It seems to me that the only way this phone is going to be usable is for it to get literally 10× faster across the board. There was a speed improvement of maybe 10% between WebOS 1.0 and 1.2.1, so I think it's safe to assume that they've already picked the low-hanging fruit. I don't expect the performance of this phone to be even remotely suitable for every day use for at least a year. I figure it's going to either take a substantial amount of work on the lower levels of the OS, or they're going to have to throw Moore's law and new hardware at it... and the recently-announced Pixi is clearly not the hardware that's going to be 10× faster.

So even though I hate Apple's developer-hostility, and even though I hate that now I'm giving money to AT&T, and even though AT&T's network is way less reliable in San Francisco than Sprint's, and even though I absolutely despise the iPhone's on-screen keyboard... at least now I have a phone whose software actually works.

I thought about trying out an Android phone, but the reality is that the most positive review I've ever heard about Android was damning with faint praise along the lines of, "it sure does show the potential to someday be an iPhone competitor." Also, you have to surrender all your data to the Hivemind to use one. At least an iPhone will actually sync with the computer on my desk.

Sorry, Palm. I tried to root for the underdog, I really did.

linkReply

Comments:
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[User Picture]From: [info]yan_1976
Tue, 20-Oct-2009 4:42 AM (UTC)

(Link)


suck to hear about your experience with palm, i hope they fix all these issues though. (btw, my long term prediction is that nokia will buy them to replace nokia archaic symbian os which is impossible to develop for)

oh and please please download my app, would love get your feedback on it: http://itunes.com/app/whatsapp
From: [info]charles_m_uk
Tue, 20-Oct-2009 8:43 AM (UTC)

Doubtful

(Link)

Actually, Nokia have already dumped symbian and are going with a linux distro, http://maemo.nokia.com , so I seriously doubt they would consider buying palm..
[User Picture]From: [info]allartburns
Tue, 20-Oct-2009 4:56 AM (UTC)

(Link)

I have a G1 and I'm pretty happy with it. I created a special, G1-only google account and limited what I sync to the hive mind. My OSX calendar/addressbook sync to the G1 just fine over the intercloudweb and I have much less trouble than I did with my old XV phone.

OTOH, WindowsMobile does let you download/install anything you damn well please, and there are days I consider going back. Then I remember the Hell of Missing Sync and remember why it was I went to the G1.
[User Picture]From: [info]supersat
Tue, 20-Oct-2009 5:51 AM (UTC)

(Link)

There's an option on the G1 to allow non-app store apps to be uploaded via USB.
[User Picture]From: [info]ckd
Tue, 20-Oct-2009 5:04 AM (UTC)

(Link)

There is a way to not pay AT&T money and still use an iPhone, without being stuck waiting for the jailbreakers to find yet another bootloader security hole before you can update the OS each time.

All you need to do is fly to Italy (or Belgium or Hong Kong or Australia) ($$$), buy an unlocked contract-free iPhone (€€€/$$$ as appropriate for your destination), plug in a T-Mobile SIM, put up with EDGE speed because T-Mobile's 3G uses a different set of frequencies, and hope your phone doesn't break because it'd need to go back to Italy (or wherever) for service. Sounds great, doesn't it? I can't imagine why people don't do it....
From: [info]charles_m_uk
Tue, 20-Oct-2009 8:46 AM (UTC)

Easier, if your trusting..

(Link)

Or you could just jump on a European version of ebay and but one off there... as long as you can trust the buyer of course...
[User Picture]From: [info]duskwuff
Tue, 20-Oct-2009 5:07 AM (UTC)

(Link)

I still can't reliably sync my phone to my Mac.

You'd think that Palm, of all companies, could have figured that one out, having put together HotSync for the Palm (which worked, at least most of the time, and was written well over a decade ago).

[User Picture]From: [info]phil_g
Tue, 20-Oct-2009 12:12 PM (UTC)

(Link)

Palm seems to have decided not to have any of their software running on the users' desktops; they only sync to network services (and back up to Palm's servers, but that's not really a sync, because you can't edit the data that goes there), and they're continuing this cat-and-mouse thing with syncing with iTunes. My best guess is that they rushed to get the Pre out the door so they didn't spend time on a lot of things, including desktop software.

I still like mine, and I chafe when I have to do things on other people's iPhones at work, but I have different tolerances and sensitivities than [info]jwz.
[User Picture]From: [info]tiff_seattle
Tue, 20-Oct-2009 5:25 AM (UTC)

(Link)

if palm would have waited a couple months more they could have gone straight to snapdragon and done away with all of the lag. i guess they didn't think they had enough time left to do that though?
[User Picture]From: [info]tiff_seattle
Tue, 20-Oct-2009 5:26 AM (UTC)

(Link)

or the later nvidia chipset too
[User Picture]From: [info]violentbloom
Tue, 20-Oct-2009 5:28 AM (UTC)

(Link)

One of us! one of us!
[User Picture]From: [info]obreerbo
Tue, 20-Oct-2009 4:03 PM (UTC)

(Link)

Indeed! "Come...join us...don't be afraid..."

I would have to agree with what jwz says about the iPhone: "It just works." The UI took surprisingly little time to get used to, and it has those little touches of "politeness" that show some serious skull sweat went into the design.

(AT&T? I'm not worried about them. I've been with AT&T since they were AT&T before they were Cingular. They like me.)
[User Picture]From: [info]chromatophore
Tue, 20-Oct-2009 5:30 AM (UTC)

Yikes!

(Link)

So you did the deed. I didn't realize just how badly your phone was behaving. My battered Samsung, literally held together with scotch tape, actually works better.



[User Picture]From: [info]jwz
Tue, 20-Oct-2009 10:02 AM (UTC)

Re: Yikes!

(Link)

Sometimes it's good for a phone to know its limits.
From: [info]blasdelf
Tue, 20-Oct-2009 5:31 AM (UTC)

(Link)

I bought an iPhone and switched to AT&T just a couple weeks ago, largely for the same reasons.

I'm starting to second-guess myself now with Verizon's Droid freshly revealed and coming out in another week or two. It looks like it fixes all the issues with the previous devices:

  • shipping the latest virgin Google build — no carrier or manufacturer fuckery
  • CPU + RAM as good or better than everything else (600mhz OMAP3 + 256mb RAM)
  • a capacitive touchscreen with 3x the iPhone's resolution
  • only a bit thicker than a current iPhone
  • a motherfucking headphone jack
  • nice hardware (landscape) and software (portrait) keyboards
  • 16gb of built-in flash AND a micro-SD slot
  • a camera that they made a cursory attempt to make decent (a flash!)

And it appears that Google has steered Verizon away from their usual habit of stuffing cocks into every orifice!

Now the only problem will be the Android software — the spartan builtin apps, the craptacular APIs, and the abysmal/non-existent third-party apps.

[User Picture]From: [info]mackys
Tue, 20-Oct-2009 7:32 AM (UTC)

(Link)

> And it appears that Google has steered Verizon away from their usual habit of stuffing cocks into every orifice!

Oh, just wait until you see what it costs in up-front purchase, and what the monthlies are. I can almost guarantee that it'll make even the iPhone look cheap in comparison.
[User Picture]From: [info]mister_borogove
Tue, 20-Oct-2009 6:03 AM (UTC)

(Link)

Well, at least we'll get a whole new flood of AT&T-directed vitriol out of you now.
[User Picture]From: [info]spoonyfork
Tue, 20-Oct-2009 12:22 PM (UTC)

(Link)

Yes! I'm looking forward to future episodes with "sponsorship fee" and "upgrade fee". Good times ahead.
[User Picture]From: [info]bifrosty2k
Tue, 20-Oct-2009 6:19 AM (UTC)

Phone

(Link)

For all my technolove, I don't get "smart" phones.
I even bought a "smart" phone and I still don't get it but I don't really care because I bought the phone because it works the best as a phone.

It is Ironic that the phone comes with MySpace, Twitter and Facebook apps...

It is also ironic that my phone works where the iPhone, G1 and a few other Droid phones don't work at all - in the web2.0 datacenters.
[User Picture]From: [info]caphector
Tue, 20-Oct-2009 8:25 PM (UTC)

Re: Phone

(Link)

Just to point out; iPhone does not come with Facebook, Myspace, or Twitter apps. You have to buy them from the App Store to get them.
[User Picture]From: [info]romanticboy
Tue, 20-Oct-2009 7:24 AM (UTC)

iphone on tmobile

(Link)

you can use tmobile too, but at 2G speeds. Everything must work just fine because their authorized dealers use them.
also it voids the warranty.
From: [info]charles_m_uk
Tue, 20-Oct-2009 8:39 AM (UTC)

Speed Issues

(Link)

If the pre is anything like the android the main reason for the slowness of the device straight out of the box is that they are shipped with a lowly class 2 microSD (2Mb/s) but for about £15 you can get a larger class 6 (6Mb/s). This almost totally eliminates the lag with opening / closing / buffering of programs. I totally agree with you on Apples attitude towards developers; it really does stink. I would go for the HTC Hero at the moment, but some other pretty looking androids are on the way though.
[User Picture]From: [info]jayp39
Tue, 20-Oct-2009 7:43 PM (UTC)

Re: Speed Issues

(Link)

I would assume that someone like jwz would have already upgraded the microSD card, but if he hadn't that would be good to know.
[User Picture]From: [info]jmtd
Tue, 20-Oct-2009 8:48 AM (UTC)

(Link)

Welcome. The biggest disadvantage of the iPhone is having to withstand random attacks from people merely for owning one (example). But you are probably thick-skinned enough for that not to be a problem.
[User Picture]From: [info]kineticfactory
Tue, 20-Oct-2009 9:41 AM (UTC)

(Link)

I was thinking of getting a Pre. I played with a Pre in a shop this weekend (it just came out here), and found that it was disappointingly sluggish, sometimes taking seconds to respond to a touch. I suspect Apple may have had a point in restricting multitasking on phones.
[User Picture]From: [info]lionsphil
Tue, 20-Oct-2009 12:42 PM (UTC)

(Link)

The idea that a 500MHz processor is somehow inadequate for multitasking fills me with sad.
[User Picture]From: [info]korgmeister
Tue, 20-Oct-2009 10:17 AM (UTC)

(Link)

Well, thanks for that update. You've now killed all my buyer's regret for getting an iPhone instead of a Palm Pre. Right in the face.

Of course, that little voice in my head will probably say "You should have got a blackberry, dumbass!".

I'd love the iPhone to itty bitty bits if it weren't for
- Having to use iTunes, which is a godawful piece of software.
- The PDA functions being arbitrarily gimped, presumably because someone at Apple doesn't want it to be a PDA.
- The phone parts generally being hellaciously unintuitive.

I really should just jailbreak the thing, really.
[User Picture]From: [info]jayp39
Tue, 20-Oct-2009 7:47 PM (UTC)

(Link)

As a current blackberry owner, let me just say this:
Fuck blackberry. In the ass. With a chainsaw.
[User Picture]From: [info]revsphynx
Tue, 20-Oct-2009 11:36 AM (UTC)

(Link)

Maybe I'll get bashed for this, but having used an iPhone, a Blackberry, and the old version of the PalmOS (but not the Pre), I'm still happy with my WinMo phone.

Sure, to get apps that do roughly the same thing as iPhone apps I have to hunt over the web, but if I find one I like, I don't have to worry about Apple or AT&T (or in my case, Verizon) telling me I can't have it. True, Verizon did some dong-sucking with crippling the GPS, but they seem to be realizing that when people can get a stand-alone GPS for under $100, they aren't going to pay $10 a month for their horrid navigator.
[User Picture]From: [info]jkonrath
Tue, 20-Oct-2009 1:30 PM (UTC)

(Link)

Given the way the Zune HD handles apploading, Microsoft's recent hard-on for app stores, and the upcoming release of Windows Mobile 7, I'd safely wager that the days of side-loading your own apps onto your WinMo phone may soon be numbered.
[User Picture]From: [info]xephyr
Tue, 20-Oct-2009 12:40 PM (UTC)

(Link)

Thank you. I had seriously considered getting a Pre, but your earlier escapades cooled my jets a bit. This post has put me over the line. I'll wait to see what Verizon's Android looks like, but I suspect an iPhone may be in my future, as well.
[User Picture]From: [info]rexroof
Tue, 20-Oct-2009 12:48 PM (UTC)

refreshed pre

(Link)

After having a Palm Pre since launch day I recently had mine replaced due to hardware failure. I was hoping to run the new phone clean with no software restores and without syncing it back up to Google and Exchange. Due to time and technical constraints, I went ahead and let it download its backup from Palm and re-sync with Google and Exchange. This phone is a LOT faster. I'm guessing this is just something about it being a new phone and eventually the new one will get as slow as the old one was. It seems incredibly short sighted that the Pre has no way to clear off old text messages. Even if you swipe and delete a conversation, any new SMS from that contact brings back the entire history, going back, seemingly, forever. I can only guess what other caching it happening that is never being purged.

I purchased a new Macbook Pro last month and it came with an iPod Touch. I have to say, after using the iPod touch interface, the Pre feels like I'm sticking my finger into a bowl of jello.
[User Picture]From: [info]jwz
Tue, 20-Oct-2009 6:24 PM (UTC)

Re: refreshed pre

(Link)

They definitely run faster immediately after a reboot. Presumably Java is to blame, somehow.
[User Picture]From: [info]felis_concolor
Tue, 20-Oct-2009 1:48 PM (UTC)

(Link)

Honestly, this sounds a lot like you're talking about the T-Mobile G1, at least regarding performance.

The OS is great, SDK is great... but yeah, it's just too slow to respond on the average.

Not gonna do an iPhone though, there's just too many other drawbacks for me.
From: [info]fixedd
Tue, 20-Oct-2009 11:15 PM (UTC)

(Link)

Same here... mostly happy with the G1, but it needs more ram and could use more processor.
[User Picture]From: [info]corneliusagain
Tue, 20-Oct-2009 2:31 PM (UTC)

(Link)

"Because it's an appliance that just fucking works."

Yes. That's why I've got one too.
[User Picture]From: [info]allegroconmolto
Tue, 20-Oct-2009 7:40 PM (UTC)

(Link)

Yes.
[User Picture]From: [info]deadprogrammer
Tue, 20-Oct-2009 2:45 PM (UTC)

(Link)

This is like China going from the "austerity program" to "socialist market economy".
[User Picture]From: [info]fantasygoat
Tue, 20-Oct-2009 3:07 PM (UTC)

(Link)

The iPhone has a lot of flaws, on purpose, but it is well integrated into OSX so you don't have to fuck with it a lot. That, at least, is nice.
[User Picture]From: [info]allegroconmolto
Tue, 20-Oct-2009 7:41 PM (UTC)

(Link)

I've never used OS X and I don't have to fuck with it either. Now I sort of wonder what I'm missing. Thanks a lot!
[User Picture]From: [info]john_x
Tue, 20-Oct-2009 4:38 PM (UTC)

Serves me right...

(Link)

So, after posting here a couple weeks ago (re: Nokia N900/Maemo5: http://jwz.livejournal.com/1096401.html?thread=20389073#t20389073 ), I've managed to get my hands on a pre-release N900. I've been pretty impressed with it for the most part for day-to-day phone use. It seems to manage multitasking well and even when you run enough applications that it forces some to be stopped and swapped out, switching apps still doesn't take more than a second or two. The keyboard isn't very fun at first, though I say this coming from a Zaurus background, but once one gets used to it, it's plenty fast and everything is placed fairly logically. I really haven't tried syncing it at all, but people have apparently had good luck with syncing it against servers/services that support exchange sync. I'll try that soon enough I'm sure.
Anyways, if you have any way to get your hands on one (to play with) without parting with $550 first, it definitely seems worth trying out. Honestly, I wasn't expecting it to be this good...

-JohnX
[User Picture]From: [info]dse
Tue, 20-Oct-2009 8:31 PM (UTC)

Re: Serves me right...

(Link)

My N810 is somewhat usable but sluggish. They better have done some performance work on Maemo 5 and/or beefed up the N900's hardware considerably.
From: [info]rjb45
Tue, 20-Oct-2009 4:41 PM (UTC)

Palm Pre

(Link)

You musy have gotten a BAD unit! I have had NONE of the problems that you described, but then I am just a user, not a developer. Missing Sync, which I used with my Treo, works great syncing iCal and Address Book. I can sync with it without plugging in via WiFi. I load my music via USB. The camera is up and running within 3 seconds. Agenda, PhotoDialer, Evernote, SplashID, Mileage Monitor, Pack 'n Track, are very useful and great programs for what I do. I'm not into games, so I can't speak about them. In general, the Pre is outstanding! The only thing I would change is the screen size. I would like a larger screen. Just got the HTC Hero for my wife and it, too, is great. Again, I think you have a problem with your phone.
[User Picture]From: [info]jwz
Tue, 20-Oct-2009 6:23 PM (UTC)

Re: Palm Pre

(Link)

I have a friend with a Pre who experiences the same problems that I do. Lots of people online report horrible performance.

It's the software.
[User Picture]From: [info]mooflyfoof
Tue, 20-Oct-2009 5:34 PM (UTC)

(Link)

I know you've already gotten a lot of responses to this, and my input may be irrelevant because a) you already bought an iPhone and b) we're at different points on the user spectrum. (I too want a phone to "just work", but I'm not a tinkerer and don't plan on ultra-customizing it or writing apps or even really needing to sync it to my desktop.) BUT -- I've been doing a bit of research on phones these days and have found a few that look good so I'd be happy to share the fruits of my research.

My criteria? Must have a physical QWERTY keyboard (hate hate hate touchscreen keyboards), be reasonably small, have the standard smartphone apps (email, IM, calendar, web browser), and a GPS would be nice too. No AT&T because I've heard so many people bitching about AT&T's service that there's no point in going with them if I'm not getting an iPhone. I've personally already drank the Google kool-aid so it would be nice if things synced to my gmail and gcal, but I've heard not-so-great things about Android phones and honestly? Might be more phone than I need. Plus they seem to be on the expensive side.

I'll be waiting till after Nov. 2 -- when a bunch of new phones are being released -- to make a final decision, but here's what I'm looking at right now. (Disclaimer: I've never actually played with any of these)

Sprint --

LG Rumor 2
Reviews:
http://reviews.cnet.com/cell-phones/lg-rumor2-black-sprint/4505-6454_7-33557890.html
http://www.pcmag.com/article2/0,2817,2343979,00.asp
- The specs are pretty good, but the reviews aren't so great

Samsung Exclaim
Reviews:
http://reviews.cnet.com/cell-phones/samsung-exclaim-sph-m550/4505-6454_7-33686130.html
- Better than the Rumor 2, but still not awesome


Verizon --

Samsung Rogue
Reviews:
http://reviews.cnet.com/cell-phones/samsung-rogue-sch-u960/4505-6454_7-33770733.html
http://www.infosyncworld.com/reviews/cell-phones/samsung-rogue/10521.html
Excellent reviews - this one looks promising

LG enV Touch
Reviews:
http://reviews.cnet.com/cell-phones/lg-env-touch-verizon/4505-6454_7-33665903.html
http://www.infosyncworld.com/reviews/cell-phones/lg-env-touch/10331.html
http://www.phonearena.com/htmls/LG-enV-Touch-VX11000-Review-review-r_2182.html
http://www.mobileburn.com/review.jsp?Id=7249
- People seem to be quite happy with this phone - another promising one

T-Mobile --

Samsung Gravity 2
Reviews:
http://reviews.cnet.com/cell-phones/samsung-gravity-2-sgh/4505-6454_7-33726656.html - decent
http://www.infosyncworld.com/reviews/cell-phones/samsung-gravity-2/10416.html
- Relatively uninspiring reviews

So basically, it seems like Verizon has the best phones. I'll probably be getting either the Samsung Rogue or LG enV Touch. Oh, and all these phones are under $100, with a 2 year contract of course. No clue how much their plans cost yet, though.

Sprint, Verizon, and T-Mobile are all releasing new Android phones (with physical QWERTY keyboards) in the next couple of weeks. In case you're curious:

Motorola Cliq from T-Mobile. People are nerdgasming about this one.

Motorola Droid from Verizon. Don't know much about this one aside from everything it can do that an iPhone can't.

Samsung Moment from Sprint. Apparently this has a 50% faster processor than the other Android phones out there, including the Cliq.
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